I did a quick Google search on them & found this...
Warning: A cautionary warning has been issued for Eldorado Palace. It is highly recommended that all players abstain from playing here. A high volume of complaints regarding nonpayment of wins, slow payouts and uncooperative customer support has been noted. Such conduct of casino operations is unacceptable. A breach of integrity and trustworthiness between player and casino validates dishonest business practice.
Due to unsatisfactory service to their customers, Eldorado Palace will stay on our warning list until further notice.
Most of the stories were about their casino "No Deposit Bonus" but it's all the same operation. Best to always search out a site before you play on it to see if there are many complaints on how they operate (some of the stories I've read go back to 09). Also remember that it is "Free money" that you were playing with & sites tend to make you jump through quite a few hoops to cash it out.
So just keep at them, ask them for the specific requirements to cash out. Do what they want & try again...just don't give up, that's what they hope you will do!
